Movers & Shakers
Gain Insights from the industry's Best and Brightest
Ever wonder how the leaders of the Infocomm industry got where they are today? Watch this space and hear from the luminaries themselves what inspired them to join the Infocomm industry and what inspired them to join the Infocomm industry and what continues to drive them to excel.
DR CHONG YOKE SIN
Chief, Enterprise Business Group,
Everybody is talking about going wireless and cashless. However, what are the implications of embracing these “less” other than the promised higher efficiency and greater simplicity? Dr Chong Yoke Sin, Chief of Enterprise Business Group from StarHub, weighs in on these trends and shares the opportunities wireless and cashless bring to both users and the technology community.
What are the implications as wireless becomes pervasive?
With increasing adoption of wireless, the Internet of Things (IoT) will foreseeably also become more popular. After all, IoT presents a neat way to collect data subtly.
What do you think is fuelling the growth of the wireless trend?
As chips become cheaper, more powerful and more compact all at once, the implication is that people can now do more with less. What used to be possible only with mainframes can now be done on our mobile gadgets
Compared to China, cashless has not caught on as quickly in Singapore. What do you think is the reason?
It may sound controversial. But in part, I believe this has to do with the trust Singaporeans have in our banking system and financial institutions. The value of our currency and the reputation of our banks are both highly regarded, which is great; but it also means that people are in less of a hurry to go towards cashless.
Founder, Bus Uncle Company
The IT Society meets the man behind Bus Uncle – Abhilash Murthy, who shares more about how Bus Uncle grew from being a side project to his full-time job.
Bus Uncle has been a huge hit since launch. Did you expect this to happen?
No, Bus Uncle started out as a fun side project for me to learn how chatbots worked. When I created the first version of Bus Uncle I put it on my own Facebook page, thinking that my friends and I will be the only ones to use it.
Did you make any mistakes in the course of developing Bus Uncle?
Yes, it was not all smooth sailing. I have ever made users upset and irritated. One example was the jokes feature. At first, users were happy to be able to ask Bus Uncle to tell them a joke.
How is the experience of running a startup different from working for a startup?
It is a lot more difficult. Working for a startup, my main job was to be a developer. But now, I have to do everything myself, like talking to clients, go for networking events, hire people, and even handle legal and financial issues.
Stay Ahead at the Cutting Edge
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How important is it for digital government services to be user friendly? As far as the Government Technology Agency of Singapore (GovTech) is concerned, we are committed to transform the traditional delivery of digital government services by keeping Singaporeans at the heart of our government services.
Often, people seek government services because they need to. Rarely, these encounters are driven by self-directed initiatives to make contact. And regardless whether the experiences are pleasant and productive or not, they have little choice but to return.
NO WRONG DOORS
It is a fact that government services are quite different from commercial services. People are likely to log on to Netflix because they want to, whereas they are most likely to log on to government services only when the need arises.
MORE SEAMLESS EXPERIENCE
In spearheading the digital transformation within the public sector, a shift from an inside-out to an outside-in approach is inevitable.
READY ACCESS ALWAYS
Consistent with this principle is also the enhancement of the SingPass service to bring greater ease and control to Singaporeans.
Be it Millennials or Generation Z, digital natives are known for their need for instant gratification, high transparency and engagement. Whether you take this positively or not, one thing is for sure – they are driving global industries towards disruption, and the way we handle and manage payments going forward is one of them.
Today, payments are being disrupted in at least two ways: digitisation and digitalisation. While digitisation is the process of changing from analogue to digital form, digitalisation is about changing the end- to-end process using digital technology enablers.
MARKET FORCES BEHIND DIGITISATION
Today, there are a few factors propelling the digitisation of payments, carrying out money transactions using digital channels. On the demand side, mobile devices have made connectivity ubiquitous.
ECONOMIC FACTORS FOR DIGITISATION
According to Tufts professors Bhaskar Chakravorti and Benjamin Mazzotta, using cash costs the economy $200 billion3, with most of these losses coming from theft, opportunity costs and lost tax revenue.
GOING FURTHER WITH DIGITALISATION
Even as payment digitisation looks set to be the preferred way of life for consumers, businesses and economies, digitalisation of payments – using enablers like IoT and Blockchain – promises to unleash a slew of new possibilities, including the creation of a new economy.
Technology Revolution, Empowerment 'N' Development Series
Engage your contemporaries on the newest developments! Listen to industry stalwarts and leading technical experts and get first-hand insights and knowledge of the next trending scene in the ever-dynamic Infocomm industry.
Has Disruption Come Calling for the Telcos?
When was the last time you sent an SMS? Or made an international call? For many of us, it might be easier to remember when we last used a messaging application, or made a call over the Internet. With consumers moving away from traditional telecommunications services like talk time and international roaming services, traditional telecommunications service providers have to adapt – and fast – before they get left behind.
With digitalisation and the entrance of new players into industries like transportation, hospitality and banking, disruption seems to be on the cards – for everyone. And while the telecommunications industry has been largely spared till now, thanks to the way the industry was structured previously, it looks like a new period of restlessness has arrived.
SAME GAME BUT DIFFERENT PLAYING FIELD
It used to be that for a telecommunications company (telco) to succeed, it had to have the biggest network so that it can offer the best coverage. Therefore, for a new player to enter the market, considerable resources had to be invested in infrastructure development.
NEW PLAYERS ARE NO UNDERDOGS
With the problem of physical infrastructure out of the way, barriers of entry are now greatly lowered. It provides new entrants like Circles.Life an opportunity to break into the market and win by offering superior customer experience – instead of merely a pipe for services.
IT CAN BE ANYONE’S GAME
This is not to say that the telcos who have been in the industry since the early days are not aware of what the customers want. The problem is that they are beset with legacy plans and existing operational setups. But one can be certain that they are definitely evaluating their strengths and looking at how they can reposition their offerings.
Survey & Resources
A Plethora of Resources
Access insightful surveys and analytical reports to better understand the local ICT landscape.
Driving the brightest ideas in town
Looking for a marketplace spotlighting the best student IT projects and potential networks to link up with investors? Here could be the next virtual Silicon Valley transforming breakthrough ideas into useful products or services.
Time to get your innovation engine started!
Splash Awards Winners Rise Up to the Drone Challenge
The SCS Splash Awards 2017 is back with its 14th edition. This year, in conjunction with the celebration of the SCS 50th Anniversary finale event, the competition was aptly themed “Drone Challenge”.
All in the spirit of creativity, leveling up tech savviness and honing problem-solving skills, this agship event – one of the longest running student infocomm competitions in Singapore – attracted close to 300 student participants from local and international Institutes of Higher Learning, Institutes of Technical Education, Junior Colleges and Secondary Schools.
In this instalment, the competition provided an opportunity for students to dabble in new technology using codable drones.
IT Professionals at Work and Play
Missed an event? View the highlights of the events here and be sure to join us at the next upcoming event!
Great Turnout at the SCS Gala Dinner and IT Leader Awards 2018
Over 900 infocomm and digital media professionals from both public and private sectors attended the SCS Gala Dinner and IT Leader Awards 2018 held at Shangri-La Hotel on 9 March. The ceremony was graced by Dr Yaacob Ibrahim, Minister for Communications and Information.
During his address, Howie Lau, SCS President, shared about the Society’s 50th anniversary celebrations last year and reiterated the Society’s commitment to find new ways to serve SCS members and the industry better.
The IT Leader Awards 2018 that was held in conjunction with the annual SCS Gala Dinner also saw six distinguished individuals acknowledged and honoured for their achievements in Singapore’s infocomm and digital media industry.
At the joyous occasion, William Liu (Bill) was conferred the 19th SCS Honorary Fellow. He joined 18 other Honorary Fellows who have been similarly honoured over SCS’ 51 years of history.