People often associate robots with human-like androids featured in science fiction movies of the 70s, such as Star Wars. While these sci-fi fantasies have now become realities for businesses adopting Robotic Process Automation (RPA)
RPA utilises software with artificial intelligence and machine learning capabilities that can handle high volumes of repeatable tasks.
RPA AS A PRODUCTIVITY BOOSTER
Singtel’s Group Enterprise business unit implemented RPA in late 2016 to process emails at our Technical Centre, which receives an average of 750 emails from telecommunications companies around the world to inform Singtel of their network maintenance requirements. Today, RPA automatically processes 80% of these emails every month, allowing Singtel to reduce the number of staff required to monitor such emails from five to two.
RPA AS A STANDARD-BEARER FOR QUALITY
Beyond productivity, the adoption of automation has also greatly increased data authenticity and accuracy. Before the days of automation, workers across the value chain have to call and email one another to verify data accuracy. Now, with automation, the accuracy of the data is verified at the time when it was first recorded into the system.
RPA AS AN AGENT TO DRIVE DIGITAL TRANSFORMATION
Ultimately, automation has the potential to generate cost savings across businesses, improve customer satisfaction and boost operating ef ciencies.
Take a look at the advancement of research in artificial intelligence (AI) before and after the turn of the millennium, and you will see that research focus has undergone a huge shift from optimisation and search algorithms, expert systems, data mining, artificial neural networks, statistics, and probability during the 1980s and 1990s to machine learning, perception and cognition, automated driving, robots, intelligent personal assistant, and predictive and prescriptive analytics today.
THE CORNERSTONES OF OUR PORT OPERATIONS TODAY
Like many other industries, AI is exerting an increasing in uence on PSA’s port business operations.
THE USE OF AI IN OUR PORT OPERATIONS TODAY
>Notably, three major decisions need to be made during a discharging operation, namely selecting which prime mover will transport the container from the quay crane to the yard, identifying which storage yard to send the prime mover (together with the container) to, and assigning a yard crane to serve the prime mover when it arrives at the yard.
THE FUTURE OF AI IN OUR PORT OPERATIONS
Forging ahead, as PSA prepares to move all container terminal operations to the Tuas terminal, it is foreseeable that AI will play a more pivotal role in fuelling the fully automated terminal.