For me, after my first real encounter with AI a few months ago, my curiosity is piqued to learn more about it.
A COMPETENT PERSONAL ASSISTANT
Following a telephone discussion with Adam Low, Chairman of e-commerce company Y Ventures, I sent an email to request for a follow up meeting on 5 May at 3pm. Adam replied, “Evie, arrange for meeting in office at 3pm.” I thought Adam had requested for his Personal Assistant (PA) to schedule the meeting with me. Nothing unusual. Within minutes, an email from Evie confirmed the meeting. Something struck me about Evie’s email address. Adam’s PA was an AI software!
Speaking to Praveen Velu, Co-founder of Evie.ai, the company which developed Evie, Praveen revealed that Evie is an AI software agent that is capable of learning through its interaction with human users and new experiences. For now, Evie has mastered the task of scheduling meetings.
Many business professionals perform a wide range of tasks, and the scheduling of meetings can be time consuming. With AI such as Evie taking care of this function, professionals can now have more productive time working on their projects or meeting with clients for their business.
A VALUABLE TEAM MEMBER
In another business setting, I had the opportunity to witness how analysts are making use of AI support tools to analyse threats at a Cyber Security Operations Centre. Ken Lim, Vice-President of a local IT company explained, “Our analysts monitor threats round the clock and when specific threats are detected, we need to examine them. Given an ever increasing number of threats requiring investigation, AI-based analysis tools with increasing degrees of intelligence for detecting threats not only help our team save invaluable amounts of time, they also enable us to keep up with increasing workload and respond appropriately.” With the help of AI, the human analyst can complete an analysis job using only 40% of the time needed without AI.
AN INDISPENSABLE PARTNER
With the advancement and widespread deployment of AI-based intelligent systems, it is inevitable for job scopes across every industry sector to undergo transformation. “The next generation of IT professionals cannot not be satisfied merely working alongside AI,” said Professor Steven Miller, Vice Provost (Research) at Singapore Management University. “They need to participate actively in the design, development and deployment of intelligent AI and machine learning applications required by companies, cities and nations going digital.”
Indeed, I can already envision machines learning to work with us as much as we are learning to work alongside them today, in the foreseeable future.